And sending it to somebody, a real person who is on the receiving end of that is the perfect cover to write fake reviews. So they need a way that this sale actually took place. OOI: Yes, because now verified reviews are important. And so they're trying to now, I guess, generate fake reviews by sending the products to someone like the Gallivans and then using that information to generate positive reviews for their products. GARCIA-NAVARRO: And so the stakes are very high for these sellers. And so every consumer now wants to buy a product that only has high ratings and high reviews. So if you have a product that has very little reviews or very low ratings the chances of a consumer making that purchase is very little. OOI: We have trained the consumer to make purchase decisions now largely on reviews and ratings. GARCIA-NAVARRO: And why get - why are getting reviews so important for sellers right now in the Amazon Marketplace? OOI: I think that there is either one seller or multiple sellers who are now sending the Gallivans products and then using that verified sale to leave a review on Amazon. GARCIA-NAVARRO: So what do you think is behind the packages the Gallivans have kept receiving? Ming Ooi is a co-founder of, which analyzes the credibility of online product reviews.

GARCIA-NAVARRO: So what's behind this mystery? Well, it turns out it may have to do with how product reviews work on Amazon's site. They're not so good at stopping things coming to your house that you have not ordered. GALLIVAN: So Amazon is really, really good at delivering things. Everything was already paid for via gift card. They reached out to Amazon, but the company didn't seem to know what was going on. And then they say it started to feel creepy. At first, the Gallivans found it amusing.

So the Gallivans couldn't send anything back. GARCIA-NAVARRO: No return addresses on the boxes, not even invoices. GALLIVAN: All kinds of plug-in adapters, facial mask cream, covers for phones, little compasses, key rings that had a cigarette lighter attached to it. GARCIA-NAVARRO: And coming and coming, sometimes two a week, mostly pretty cheap stuff. And I said, Mike, what did you order this for? And he said, I didn't order the package at all. KELLY GALLIVAN: So I opened the package, and here was some gizmo gadget. Who sent it? Kelly and Mike Gallivan, a retired couple from Massachusetts, got a package from Amazon back in October. 'I was able to change it on the items that hadn't shipped yet but the ones that were already in transit didn't have that option, thanks!' shared Maria Lyon.Now to a mystery. 'Shipping details didn't come up,' added Sabrina Lechnyk.Īccording to some, the hack can only work on items that haven't already been shipped. Perez commented: 'It did not work for me, and I live next to a shipping facility.'

'Not one of my 10 orders gives options and I have prime,' said Amy Lipford-Carey.Īileen A. Just changed delivery from the 23rd to the 18th. My husband's Christmas present wasn't going to be here until Christmas Eve it's coming four days sooner,' wrote Jordan Moore. 'One of my husband's Christmas gifts went from being delivered on the 29th to the 21st because of you!! And I didn't pay any extra,' commented TikTok user Stacia Hernandez. Some viewers said they tried the hack and shaved days off their orders' expected delivery dates.

And many items in the online marketplace are not available for one- or two-day delivery, which is where Pretty Little DIY's hack might be able to help. Still, many customers are not eligible for same-day delivery. 'Those customers could then shop across a dozen merchandise categories, including Baby, Beauty & Health, Kitchen & Dining, Electronics, Pet Supplies and more.'Īccording to TechCrunch, orders placed between midnight and 5 p.m. 'To do so, Amazon invested in what it called 'mini-fulfillment centers' closer to where customers lived in select U.S. cities, bringing the total number of cities eligible for the service to 12. In August of last year, Amazon expanded its same-day delivery option to six additional U.S.

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